Introduction
Have you ever faced a problem with a product or service but didn’t know where to complain? You’re not alone. Many people give up instead of fighting for their consumer rights. But now, thanks to the government’s online system, you can easily file a consumer complaint from your mobile or laptop.
This guide will show you how to file a consumer complaint online in India in 2025 — step-by-step, without going to court or hiring a lawyer.
What is a Consumer Complaint?
A consumer complaint is a formal complaint made by a buyer who is unhappy with a product or service. Some common reasons include:
- Defective or damaged products
- False advertising or fake promises
- Overcharging or hidden fees
- Delay in delivery
- No bill or warranty provided
- Poor customer service
If your problem is not solved even after talking to customer care, you can take legal action by filing a consumer complaint online.
Where to File a Complaint Online?
The Indian government has launched a dedicated platform:
E-Daakhil Portal
Website: https://edaakhil.nic.in
It is the official portal of the National Consumer Disputes Redressal Commission (NCDRC). You can file, track, and attend your case hearings online.
Who Can File a Consumer Complaint?
You can file a complaint if:
- You bought goods or services for personal use
- The item/service was defective or unfair
- You have proof of purchase like a bill, invoice, email, etc.
Anyone who is a consumer under the Consumer Protection Act, 2019 can file a complaint.
Step-by-Step: How to File a Consumer Complaint Online
Here is how to file a complaint using the E-Daakhil portal:
Step 1: Register on E-Daakhil
- Visit https://edaakhil.nic.in
- Click on “Sign Up”
- Fill in your name, mobile number, email, and address
- Create a password
- Verify OTP on mobile/email
Step 2: Login and Select Forum
After registration:
- Login with your credentials
- Select the Consumer Forum (District/State/National) based on the claim amount:
| Forum | Claim Amount Range |
|---|---|
| District Commission | Up to ₹50 lakh |
| State Commission | ₹50 lakh – ₹2 crore |
| National Commission | Above ₹2 crore |
Step 3: Fill Complaint Form
- Enter complaint details (name of company, issue, amount paid)
- Upload supporting documents (bill, emails, warranty, etc.)
- Add any images or proof of defective product/service
Step 4: Pay Filing Fee
The portal will show a small filing fee based on your claim. You can pay online using UPI, card, or net banking.
For example:
| Claim Amount | Fee (₹ INR) |
|---|---|
| Up to ₹1 lakh | ₹100 |
| ₹1L – ₹5 lakh | ₹200 |
| ₹5L – ₹10 lakh | ₹400 |
Step 5: Submit and Get Case Number
- Once submitted, you will get a case number and acknowledgment
- You can log in anytime to track the status of your complaint
- You may receive updates by SMS and email
What Happens After Filing?
- The company/service provider will be notified
- A hearing will be scheduled (online or offline)
- Both parties will be asked to present their side
- If the forum finds your complaint valid, they may order:
- Refund or replacement
- Compensation for mental agony
- Penalty to the seller/service provider
Tips for a Successful Consumer Complaint
- Always keep your purchase bill and communication record
- Take pictures of faulty products or services
- Mention clear facts without emotions
- File the complaint within 2 years of the incident
- Use the Consumer Helpline (1800-11-4000) for guidance
Conclusion
Filing a consumer complaint in India has become simple, fast, and affordable. You no longer need to visit a court or hire a lawyer. Just use the E-Daakhil portal to raise your issue and seek justice.
If you’ve been cheated or received poor service, don’t stay silent. Use your rights and file your complaint today. Now you know exactly how to file a consumer complaint online in 2025 — and protect yourself legally.